Beck Redden Recognized as a Client Service Leader
2016 BTI Client Service A-Team Survey
- December 8, 2015
Clients recognized Beck Redden LLP as an unparalleled leader in client service in the new BTI Client Service A-Team 2016. This survey identifies the top law firms for client service through a national survey of corporate counsel and is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. In-depth interviews with more than 300 corporate counsel revealed that the Firm delivers better client service than over half of the law firms serving the world’s largest clients.
The BTI Client Service A-Team evaluates individual law firm performance through the eyes of the client. The research is independent and unbiased. Only the client — the most important judge of client service — decides which law firms are best at the activities driving superior client relationships. The analysis is based on 17 objective ranking factors including: Breadth of Services, Unprompted Communication, Anticipating the Client’s Needs, Keeping Clients Informed, Legal Skills, Dealing with Unexpected Changes, Regional Reputation, Bringing Together National Resources, Provides Value for the Dollar, Commitment to Help, Legal Skills, Quality Products, Innovative Approach, Client Focus, Handles Problems, Meets Core Scope, and Helpfulness in Advising on Business.
About the BTI Client Service A-Team Survey
This year’s analysis relied on more than 319 independent, one-on-one interviews with corporate counsel to delineate — by name and rank — precisely how more than 322 law firms perform. BTI conducted independent, one-on-one interviews between March 9, 2015 and September 10, 2015. Each year, BTI's study includes between 50 percent and 55 percent of companies participating in prior years. This approach provides for accurate analysis of longitudinal trends while simultaneously allowing for insights into new, changing and up-and-coming opportunities and firms.